Change management refers to a broad range of processes and professional specialities that are
aimed at successfully introducing change within an organisation. It focuses on changing methods, processes,
procedures, and systems as a result of changes in internal and external factors which influence the ability of
the company to compete or even survive within its competitive environment. It is systematic in
its approach and uses a variety of tools such as team formation, change agents and coaching to bring the
required change about. Classic examples of where change management does not occur successfully is within
the sphere of joint ventures and acquisitions. In an International context one of the major barriers to
successful change management lies in the lack of cross cultural management skills.
Introduction to Change management
- What effects does it have a personal, group an organisational level
- Why does change fail?
- Exploring the impact and consequences of change.
Understanding corporate culture and how
it can be changed
- What is the cultural paradigm ?
- How does cultural diversity impact change ?
Preparing for Change
- Determining why change is necessary (Gap analysis)
- Establishing the type of change necessary (transformational, incremental...)
- Who are the stakeholders?
- Anticipating resistance to change.
- Determining the readiness for change.
Developing a Change Management Plan
- Defining the 6 principles on which the change will be managed.
- Developing a change management plan -establish objectives, identify resources and assign responsibilities
for execution of the plan..
- Identifying and putting in place change Agents.
- Developing a Communication strategy and plan.
- Unfreezing and freezing the paradigm
- Creating a reinforcing change process.
Initiating and Sustaining Change
- Training programmes.
- Managing the challenges that arise in initiating and sustaining change.
- Aligning the organization.
- Continuous improvement.
Managers already working in a multicultural environment
Personnel who currently interact with foreign nationals as part of
a global virtual team
Organisations thinking of establishing an
overseas presence in the form of subsidiaries, joint
ventures or through mergers or acquisitions
Organisations experiencing difficulties in dealing with diversity
and HR-related issues with relocated or newly hired staff
Organisations who host overseas
visitors on a regular basis