Change Management

Change management refers to a broad range of processes and professional specialities that are aimed at successfully introducing change within an organisation. It focuses on changing methods, processes, procedures, and systems as a result of changes in internal and external factors which influence the ability of the company to compete or even survive within its competitive environment. It is  systematic in its approach and uses a variety of tools such as team formation, change agents and coaching to bring the required change about. Classic examples of where change management does not occur successfully is within the sphere of joint ventures and acquisitions. In an International context one of the major barriers to successful change management lies in the lack of cross cultural management skills.


Course content

Introduction to  Change management

  • What effects does it have a personal, group an organisational level
  • Why does change fail?
  • Exploring the impact and consequences of change.

Understanding corporate culture and how it can be changed

  • What is the cultural paradigm ?
  • How does cultural diversity  impact change ?

Preparing for Change

  • Determining why change is necessary (Gap analysis) 
  • Establishing the type of change necessary  (transformational, incremental...)
  • Who are the stakeholders?
  • Anticipating resistance to change.
  • Determining the readiness for change.

Developing a Change Management Plan

  • Defining the 6 principles on which the change will be managed.
  • Developing a change management plan -establish objectives, identify resources and assign responsibilities for execution of the plan..
  • Identifying and putting in place change Agents.
  • Developing a Communication strategy and plan.
  • Unfreezing and freezing the paradigm
  • Creating a reinforcing change process.

Initiating and Sustaining Change

  • Training programmes.
  • Coaching
  • Managing the challenges that arise in initiating and sustaining change.
  • Aligning the organization.
  • Continuous improvement.


 Target audience

  • Managers already working in a multicultural environment
  • Personnel who currently interact with foreign nationals  as part of a global virtual team
  • Organisations thinking of establishing an overseas presence in the form of subsidiaries, joint ventures or through mergers or acquisitions
  • Organisations experiencing difficulties in dealing with diversity and HR-related issues with relocated or newly hired staff
  • Organisations who host overseas visitors on a regular basis


  •  Simulations
  •  Personalised content
  •  Group projects
  •  Case studies
  •  Workshops

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italian version

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